Yelsa Limited ("Yelsa", "we", "our" or "us") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use the Yelsa Platform.

The Yelsa Platform includes our website, mobile applications, software, customer support services and any related products and services.

By creating an account or using the Platform, you acknowledge that you have read this Privacy Policy.

Privacy is fundamental to the way Yelsa operates.

We only collect information that helps us operate the Platform, provide our services, improve the customer experience and meet our legal obligations.

We aim to be transparent about how your information is collected and used.

Depending on how you use Yelsa, we may collect:

Personal Information

• Full name
• Email address
• Telephone number
• Residential address
• Date of birth where required
• Identity verification information

Account Information

• Username
• Password (encrypted)
• Login history
• Account preferences

Property Information

• Property addresses
• Property descriptions
• Photographs
• Plans
• Documents
• Ownership information

Buyer Information

• Buying preferences
• Preferred locations
• Budget ranges
• Property requirements
• Finance status
• Timeframes

Professional Information

Where you are an Agent, Lawyer, Mortgage Broker or other Professional we may collect:

• Business details
• Professional licence information
• Registration numbers
• Company information
• Contact information

Payment Information

Where applicable:

• Billing details
• Payment history
• Transaction records

Yelsa does not store complete credit card details.

Payments are processed by approved payment providers.

Technical Information

We may automatically collect:

• Device type
• Browser type
• Operating system
• IP address
• Cookies
• Session information
• Pages visited
• Search activity
• Interaction history
• Crash reports
• Performance information

We collect information when you:

• create an account;
• register a property;
• register as a buyer;
• complete forms;
• communicate with us;
• contact customer support;
• use Platform features;
• connect with professionals;
• subscribe to communications;
• participate in surveys;
• or otherwise interact with Yelsa.

We may also receive information from:

• identity verification providers;
• payment providers;
• public records where legally available;
• professionals involved in transactions;
• other users where appropriate;
• and third-party service providers.

We collect personal information to:

• operate the Platform;
• provide our services;
• match Buyers and Properties;
• verify identity;
• prevent fraud;
• process payments;
• respond to enquiries;
• provide customer support;
• improve Platform performance;
• develop new services;
• comply with legal obligations;
• protect Users;
• communicate with Users;
• maintain Platform security.

Buyer Matching is one of Yelsa's core services.

To facilitate matching, Yelsa analyses information supplied by Buyers and Sellers.

Matching may consider:

• location;
• budget;
• property type;
• property features;
• timing;
• finance status;
• and other information relevant to producing quality matches.

Yelsa uses technology to assist this process.

Buyer Matching does not involve automated legal or financial decision making.

Buyer Matching is an internal process. A Buyer Match, on its own, does not disclose the identity or contact details of any Buyer to a Seller, and does not disclose a Property to a Buyer.

The identities and contact details of matching Buyers are disclosed to a Seller (or the Seller's authorised representative, such as their real estate agent or lawyer), and the Property is disclosed to those matching Buyers, only upon Property Activation.

Yelsa may use artificial intelligence and machine learning technologies to improve Platform services.

These technologies may assist with:

• Buyer Matching;
• property recommendations;
• fraud detection;
• customer support;
• communications;
• search;
• analytics;
• reporting;
• content generation.

AI tools assist decision making.

They do not replace human judgement.

Yelsa uses cookies and similar technologies to:

• remember preferences;
• keep users signed in;
• improve performance;
• understand Platform usage;
• measure marketing effectiveness;
• improve security.

Users may manage cookies through their browser settings.

Disabling cookies may reduce Platform functionality.

With your consent, Yelsa may send:

• newsletters;
• product updates;
• new feature announcements;
• marketing campaigns;
• property information;
• promotional offers.

You may unsubscribe from marketing communications at any time.

Service communications relating to your account will continue where necessary.

Yelsa does not sell personal information.

Information may be shared where reasonably necessary with:

• Buyers;
• Sellers;
• Agents;
• Lawyers;
• Conveyancers;
• Mortgage Brokers;
• payment providers;
• identity verification providers;
• technology providers;
• government agencies where legally required;
• professional advisers;
• courts;
• law enforcement agencies.

Information is shared only where reasonably necessary for Platform operation or legal compliance.

Where a Property transaction proceeds through the Platform, Yelsa may share information reasonably necessary to:

• verify Buyer introductions;
• confirm settlement;
• issue invoices;
• verify Success Fee obligations;
• complete Platform services.

Only information reasonably required for those purposes will be disclosed.

Some technology providers used by Yelsa may store or process information outside New Zealand.

Where information is transferred internationally, Yelsa will take reasonable steps to ensure appropriate privacy protections are maintained.

Yelsa uses reasonable administrative, technical and physical safeguards to protect personal information.

These include:

• encrypted connections;
• secure cloud infrastructure;
• access controls;
• authentication;
• monitoring;
• security updates;
• backups;
• staff access restrictions.

No online system can be guaranteed completely secure.

Users also play an important role in protecting their own information.

Yelsa retains personal information only for as long as reasonably necessary to:

• provide services;
• meet legal obligations;
• resolve disputes;
• enforce agreements;
• maintain business records.

Information that is no longer required will be securely deleted or anonymised where practical.

Subject to applicable law, you may request:

• access to your personal information;
• correction of inaccurate information;
• updating of your details;
• deletion of information where appropriate;
• withdrawal of marketing consent;
• information about how your data is being used.

Requests should be directed to the contact details below.

Yelsa will respond within the timeframes required by law.

The Platform is intended for persons aged eighteen years and over.

Yelsa does not knowingly collect personal information from children without appropriate legal authority.

The Platform may contain links to third-party websites.

Yelsa is not responsible for the privacy practices of those websites.

Users should review the privacy policies of third-party services before providing information.

If Yelsa becomes aware of a privacy breach that is likely to cause serious harm, Yelsa will respond promptly in accordance with the Privacy Act 2020.

Where required by law, affected individuals and the Office of the Privacy Commissioner will be notified.

Yelsa may update this Privacy Policy from time to time.

The latest version will always be available through the Platform.

Where changes materially affect Users, reasonable notice will be provided.

Continued use of the Platform following any update constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or your personal information, please contact:

Yelsa Limited

Email: office@yelsa.co.nz

Website: www.yelsa.co.nz

Everything we do with personal information is guided by five simple principles.

1. We collect only what we need.
2. We explain why we collect it.
3. We protect it using appropriate security measures.
4. We never sell your personal information.
5. We respect your right to understand and control how your information is used.